Introducing Google Assistant, the Surveillance Interface (SI)

A new kind of interface has surfaced over the past five years – artificial intelligence (AI) based ‘personal assistants’. Apple Siri started the ball rolling, swiftly followed by Google Now, Microsoft Cortana, Amazon Alexa, and half a dozen others. But it now has a new apogee, a new sector defining moment, a revolution dressed up […]

Google on collaboration – a new study

First published to Gigaom Research. Our customers often tell us that encouraging and enabling collaboration has dramatically improved their business. We decided to dig a little deeper by conducting some original cross-industry research that measures the power of workplace collaboration in concrete terms. This is how Google introduces the findings of its recent survey of […]

Fancy a coffee? Social business and your non-solicitation terms

The recent antitrust lawsuit against Apple, Google, Adobe and Intel for collusion in hiring practices demonstrates a lack of respect for the respective organisations' employees. Fundamentally, how dare one's employer collude with another in ways that may limit one's career progression! Having been an employer carrying the not insubstantial costs of hiring I know how […]

Who are you?

[Originally written for the CIPR Friday Roundup.] Identity is not a black and white thing. Sure, at one end of the spectrum anonymity reigns. This is the world of 4chan, the popular image-based bulletin board from which famous memes such as lolcats and Rickrolling emerged. At the other end of the spectrum we have passport […]

Finally, Google adds social analytics to GA

Back in 2009, at that year's Monitoring Social Media conference, I forecast Google's entry into social analytics in Q1 2010. Whoops. Only fools do short-term forecasting. Wiser men look further out, by which time people have forgotten the prediction! So here we are in Q2 2012 and the news from Google has dropped into my […]