Philip Sheldrake

Interview with Carla Buzasi, Editor-in-Chief, Huffington Post UK

// October 17th, 2011 // No Comments » // Content, Public Relations, Website/New Media

I recently interviewed Carla Buzasi about her relatively new role as Editor-in-Chief of the Huffington Post UK. The interview went out as the middle part of October's three-part CIPR TV episode, and the video below is set up to go straight to the interview. To watch the whole episode, simply skip back to the start using the YouTube player controls.

The Twitter / Blackberry / Facebook Riots

// August 12th, 2011 // No Comments » // Communities/Social Networks, Mobile, Public Relations, Website/New Media

The hot topic of the week has been covered extensively on The Conversation and the mainstream media... the English riots. This Roundup aims to reconcile two polarised camps debating the role of social and mobile media.

First up, a statement from the Prime Minister in the House of Commons yesterday: "... we are working with the police, the intelligence services and industry to look at whether it would be right to stop people communicating via these websites and services when we know they are plotting violence, disorder and criminality." Conversationalist Mark Pack asks whether it is simply a question of politicians and pundits always trying to ban technologies they don't use.

I think the question has been poorly phrased when it takes the form... Were these riots caused by Twitter / Blackberry messenger / Facebook? No of course they weren't. Riots long preceded the rise of such media. But what if the question was rephrased... How was the character of these riots altered by the availability of such media?

The primary message coming out of The Conversation this week (see below) is that you can't blame social media or society's enthusiastic adoption of it. Yet this belies or at least underplays its influence in my opinion. I would never resort to such tabloid misrepresentation as when the Daily Mail labels one photograph of a London bus ablaze "Twitter riot", but equally it appears that mobile and social media were prominent over other media and forms of communication in organising the riots. (more...)

Don’t forward. That could be illegal.

// July 30th, 2011 // No Comments » // Content, Website/New Media

Here's how The Independent reports on this week's Appeal Court decision to uphold the High Court's decision that customers of media monitoring services – which provide digests of news from websites run by newspapers – need licences from the publications involved, in order to avoid breaching their copyright.

And as much as this might surprise anyone who thought they knew that the Web is made up of web pages with unique addresses that anyone can forward, share, bookmark, embed and access – I'm afraid you're wrong. In fact, I may have broken UK law by including the link to The Independent article without having bought a license from the Newspaper Licensing Agency (NLA).

[Note to non-UK resident readers: This situation is acutely embarrassing for us Brits and I'd appreciate it if you kept this quiet. After all, our current coalition government really wants the rest of the world to think we 'get' digital.]

You see the trouble is the Court's are dealing with horse and cart in the age of the automobile. The government commissioned May 2011 review of the state of UK intellectual property law, the Hargreave's report, concludes that laws designed more than three centuries ago with the express purpose of creating economic incentives for innovation by protecting creators’ rights are today obstructing innovation and economic growth. An unequivocal conclusion if ever there was one. (more...)

How data is transforming digital marketing

// June 29th, 2011 // No Comments » // Digital Media Marketing, Digital Media Relations, Measurement & Analysis, Technology, Website/New Media

Digital marketing has come a long way in the past decade, as we’ve moved beyond putting existing materials online and learned how to really harness the native advantages of digital technologies.

The pace of change continues unabated, and among its most important drivers is data – and the meaning of that data.

Every one of us is going to be producing more data describing our use of digital products and services. This is what I like to call digital detritus. Detritus – discarded organic matter which is decomposed by microorganisms and reappropriated by animal and plant life – is interestingly analogous to our regard for, and treatment of, the data that we’re all shedding.

Big data

When it comes to the increase in data, we’re working on a logarithmic scale: we’re talking about hundreds and thousands of times more. Data in such quantities may well prove to have important new mathematical properties that are attractive to marketers, customer service and product development teams. Moreover, we don’t actually do much with the digital detritus today – it mostly resides in inaccessible log files, although the technology for collating it is becoming increasingly achievable and affordable.

What does this mean in everyday terms? (more...)

Profiting from the New Web – the video

// June 28th, 2011 // No Comments » // Technology, Website/New Media

I posted about the Profiting from the New Web conference last month, and now the video summary of the day has been published. It was a real pleasure to chair the event and have the opportunity to provide some commentary in the video too.

Thanks to everyone who took the time to get in touch after the conference. I'm sure, given the overwhelming positive sentiment, that we'll be making this conference into a series. Watch this space.

The Web this decade and what it means for your organisation

// May 25th, 2011 // 1 Comment » // Technology, Website/New Media

I'm a fortunate geek. I got to chair the 6UK launch back in November, with keynote by Vint Cerf – fondly referred to as one of the fathers of the Internet. And on Monday this week, I chaired Profiting From The New Web at the Royal Society with keynote by Sir Tim Berners-Lee – inventor of the World Wide Web. How cool is that?!

Sir Tim Berners-Lee, New Web, London, 23rd May 2011 (courtesy Intellect)

I worked with the Web Science Trust and Intellect to design this week's conference, and we set ourselves this mission:

Discover new and better ways to do business, run our countries, and lead fulfilling and sustainable lives via the intelligent, innovative and diligent development of the New Web, and to make progress faster than otherwise.

Web Innovation

The term Web 1.0 is applied retrospectively to a Web of documents and ecommerce. The term Web 2.0 has come to describe social community and user-generated content. The New Web – the Web of Data or the Semantic Web, and sometimes Web 3.0 – entails the Web itself understanding the meaning of that participation and content.

A component of the Web of Data, known as Open Data, encompasses the idea of freeing data so that others may query it, check and challenge it, augment it, and mash it up with other sources. Sir Tim is particularly motivated by this vision given its potential to drive scientific breakthrough, enhance delivery of public services and open up new frontiers for competitive advantage. (more...)

My book, The Business of Influence, is out today

// April 15th, 2011 // 1 Comment » // Communities/Social Networks, Digital Media Marketing, Digital Media Relations, Measurement & Analysis, Public Relations, Technology, Website/New Media

Today's the day!

The Business of Influence: Reframing Marketing and PR for the Digital Age

It's ready for delivery in the UK today, and pre-order in other parts of the world. For those of you tweeting about availability in the US, currently listed as mid-June by some bookstores, Wiley tells me it should actually be with you mid-May. Thank you for your interest and patience.

What's it about?

The Business of Influence is a rethink.

It's about improving the capabilities of organisations to design and attend to the way in which all aspects of its operations influence stakeholders, about making sure stakeholders influence it, systematically, and about how well competitors are attempting the same. It focuses on influence as the common denominator of marketing and public relations and related activities such as customer service, sales, product development and HR, and therefore the basis for redesigning these and interconnecting them.

The book introduces the Influence Scorecard, named in homage to the dominant framework for business performance management, the Balanced Scorecard. The Influence Scorecard then is a subset or view of the Balanced Scorecard containing all the influence-related key performance indicators (KPIs) stripped of functional silo, and it may extend beyond the Balanced Scorecard should a greater operational granularity of metrics be demanded by the influence strategy.

The Influence Scorecard is a new framework for the 21st-century designed to help organisations focus on what matters rather than continue to carry the baggage and inefficiencies that come part and parcel of the typical 20th-century marketing and PR structure and approach. It's a reframing in the context of 21st-century media and disintermediation, 21st-century technology, and 21st-century articulation of and appreciation for business strategy. (more...)

Taptu for iPad – with gorgeous illustration

// April 14th, 2011 // No Comments » // Content, Technology, Website/New Media

With a spike in visitors to my blog exceeding 1000% of normal activity, the most popular post of all time on this blog is Content – an illustrated history. That obviously excludes the much greater exposure the illustration by Nic Hinton (@karoshikula) and me will have garnered when Mashable and Wired ran with it, and I've since heard that the illustration is being used to teach university students and school kids, and for the purposes of social media training in organisations.

I mentioned in the updates to that post inserted during the ensuing days that Taptu CEO Mitch Lazar had become smitten with the illustration style and had expressed an interest in applying the style at Taptu in future. Well now they've done just that.

Today, the next generation of the popular and free social news reader comes out for iPhone and iPad (it's already rocking and rolling on Android). Taptu calls it the social news DJ – allowing you to mix your favourite news streams. I've posted some of the illustrations used in the app here, but there's nothing quite like checking the app out for yourself and seeing all of them in all their glory... particularly on the larger screen of the iPad. I've also posted a video of the new iPad version in action.

I consider an app like Taptu to be an indispensable tool in the PR professional's armoury. Do you have a favourite social news reader?

(more...)

Groupon is bad for business – no April fool

// April 1st, 2011 // 1 Comment » // Digital Media Marketing, Website/New Media

According to BusinessWeek, Groupon could be the fastest growing business of all time – going from zero to rejecting a rumoured six billion dollar offer from Google two years later on the basis it seriously undervalued the company. It's now eyeing up a twenty five billion dollar IPO. Not bad for a discount voucher business.

My sister-in-law recently bought a £300 spa package for £100 via Groupon. Haircut, massage, manicure and pedicure. She's delighted.

"Would you go back to the spa?" I ask. "Definitely" she replies. And then came the qualifier, unprompted: "When they run another Groupon deal."

In other words, the spa in question secured a transaction and eliminated themselves from building a mutually-valued relationship. My sister-in-law will now find it impossible to value the service in her mind at £300, or indeed much more than £100. And with Groupon taking 40-50% commission, it will have been a loss-making transaction at that (following standard accounting principles). (more...)

Do Not Track

// February 18th, 2011 // No Comments » // Website/New Media

Today, I’m in Paris. I’m working with the Mozilla Europe team to prepare for the imminent launch of Firefox 4 and Firefox Mobile. And this prompts me to write here on the subject of privacy – a hot topic and one on which your organisation can lead, to your customers’ advantage and yours.

Mozilla is a global, non-profit organisation dedicated to making the Web better. It emphasises principle over profit, and believes that the Web is a shared public resource to be cared for, not a commodity to be sold.

This means that whilst Internet Explorer must justify its existence to Microsoft, Safari to Apple, and Chrome to Google, Firefox is only answerable to you. Many consider Mozilla to be the sole reason we’ve all moved on from the terrible browsing experience Internet Explorer 6 gave over 90% of Web users back in 2003. And now Firefox is the most popular browser in Europe.

Back to privacy. Do you know what information your browser is reporting about your browsing habits? Do you know that some high profile websites add as many as 100 tracking devices to your computer?

Now, lest you think this is some kind of hippy essay, I’m a capitalist. I believe the for-profit motive is the best mechanism we’ve found to date to improve life. But we’ve also seen in recent times that some free markets require a bit of intervention now and then; a spot of regulation. Indeed, a recent Business Week article identified how free-marketers are as fond of regulation as they are more widely reported to dislike it. (more...)