What, exactly, is the purpose of business? An answer post-Drucker

Peter Drucker asserted that the purpose of business is to create and keep a customer. He was right at the time in offering previously inward-looking firms a more appropriate beacon. His dictum is, however, wrong for our time. The assertion is insufficient in sustainability terms; ie, being concerned with the health and resilience of living […]

Technology trends relevant to change management

I have been invited to talk about tech trends relevant to change management at this evening's London meeting of the Change Management Institute. I'm keeping most excellent company alongside Karolina Lewandowska, Change and Transformation Manager at Google UK, and Faith Forster, Founder and CEO Pinipa. The image here is taken from an excellent blog post […]

The hi:project, social business and Flat Army

I help organisations work better, so how on Earth is that connected to the hi:project? Given I dedicate not a small fraction of my time to this non-profit endeavour, I'm asked on occasion to explain how the two are related. The 'HI' of the hi:project stands for human interface. It's our way of describing the […]

Introducing the hi:project

The hi:project launches today. It's a synthesis of many of the things I care about, from the original decentralizing visions for the Internet and Web, the aspiration that digital technologies can help people relate to each other better and understand each other better, and the idea that we might connect to each other without wondering […]